Konsensys WorkOrdersTM is a web-based, work order tool for employees to request service from an IT department or engineering lab, e.g., a request to install or repair a computer.
Every company needs a simple tool that allows employees to request service from an IT department or engineering lab, e.g., a request to install or repair a computer; and allows everyone to track the progress toward completion of the request. This tool should allow an IT department and engineering lab to generate statistics to justify more resources and measure improvements in efficiency.
One problem is that most companies develop in-house work order systems using spreadsheets, etc. or crude web-based tools because the commercially available work order systems are very expensive.
Another problem is that many employees prefer to use the phone or email because the work order system is a hassle to use. Further, IT/lab staff are frequently remiss in updating the status in the work order systems.
Konsensys WorkOrdersTM is a very low cost work order system -- cheaper than implementing your own tool.
To make sure both employees and IT/lab staff like using the work order tool, it's design focus is ease and speed of use by by careful focus on minimizing the amount of typing required and minimizing the number of steps to complete a work order request and view/update progress status.
Konsensys WorkOrdersTM will generate total requests per month, quarter, and year for each type of work order. And it will generate the median, mean, and standard deviation of completion times for type of request. These statistics will allow a department to justify increased resources and measure improvements in efficiency.